How Managed Service Providers Support Internal IT Teams

You may already have internal IT staff—but that doesn’t mean they need to tackle every tech and security challenge alone. As a managed service provider (MSP), Reliable can partner with your IT team to ensure all systems, processes, and operations run smoothly. (And if you don’t have an IT team, we can also take on full responsibility ourselves.)

Read on to learn how we’ve supported companies of all sizes with their tech needs—and discover which MSP partnership model works best for you.

We Can Be Your CIO’s or CTO’s Team

The executive leading your company’s tech or information operations doesn’t need to spend their days in the trenches of IT work, such as maintaining networks and updating equipment, overseeing data migration, or standing up a call center. Supporting tech leadership with an MSP frees them to focus on high-level business needs.

For example, we have an automotive industry client whose CIO is focused on developing the software that drives their business. Because we handle all daily hardware and tech support needs from top to bottom, the CIO has taken those tasks off his desk. As he puts it, “The stuff Reliable helps with is the plumbing that runs the company. That’s the stuff I don’t even want to think about; I just want it to be there.”

We Can Augment Your Current IT Team

Many companies we work with are at a balancing point—they’re large enough to have significant tech and support needs, but don’t yet have the budget to afford to do it all themselves. They may have a CTO or CIO and a core team of IT professionals. But scaling up to a full in-house IT department isn’t necessarily the right approach. An MSP allows your team to focus their efforts on priority projects without the distraction of handling everyday tech issues. 

Another advantage is our broad range of industry-specific expertise. When you work in a specialized field such as medicine or law, it can be difficult to find someone with both IT knowledge and the ability to integrate specialized equipment into your network—or who understands regulatory compliance issues and how they apply to your data. When we work with your IT department, we bring extensive experience across many different industries. 

We Bring New Perspectives to Existing Departments

Even well-established IT departments benefit from working alongside an MSP. Sometimes problems are more difficult to solve without an outside perspective. We’re very good at thinking around corners and finding unseen solutions. 

For example, one enterprise client turned to us after their internal team projected a major project would cost millions and take six months to execute. Because we had a broader view from working across multiple industries, we were able to design a system that met all their needs for less than $1 million and have it installed and running in a few months.

We Can Oversee All of Your IT Operations

Many established businesses—not just startups or solopreneurs—opt to outsource all their IT operations to an MSP. In this case, we function as your company’s virtual CIO so you can focus on business and not worry about the back end. To be as effective as possible in this role, we learn your business and processes inside out so we can align our interests with yours. 

Whether we’re your entire IT department or supplementing it, we give advice as if it were our own money we were spending. We provide options and explain why we chose them; we don’t mark up equipment when you need to upgrade or expand; we make sure your setup is working and secure. Having an MSP as your IT team also respects your budget because you won’t have to provision a department. And a flat fee for standard ongoing support means predictable costs. 

Use an MSP to Elevate Your In-House IT 

As an MSP, it’s our job to help customers not worry about their IT. If we were in competition with their existing IT support structure—whether one person, a small team, or an entire department—we couldn’t achieve that goal. 

Reliable is focused on providing customers not only with services, but with partnership. We take the pressure off of existing tech support operations, helping businesses operate more efficiently and effectively. Contact us to learn more about how a dependable MSP can elevate your existing IT operations.