Privacy Policy

Reliable IT & RDS of Florida (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (reliableit.us) or use our services. By using our site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site or provide personal information.

Information We Collect

We collect information to provide you with our IT services and improve your experience. This information falls into a few categories:

  • Information You Provide Directly: When you contact us or fill out forms (such as our “Contact Us” form), we may collect personal details like your name, email address, phone number, company name, and any information you choose to share in your message. If you communicate with us via email or phone, we will collect the information you provide during those interactions.
  • Information Collected Automatically: When you visit our website, we automatically collect certain data about your device and usage of the site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. We use cookies and similar tracking technologies (described below) to gather this information.
  • Information from Third Parties: We generally collect personal information directly from you. We do not presently purchase or obtain personal data from data brokers or other third parties. However, if we ever receive information about you from a third-party (for example, if you are referred to us by a partner or if we integrate a third-party service), we will treat that information in accordance with this Privacy Policy.

We do not knowingly collect sensitive personal information (such as Social Security numbers, financial account details, or health information) through our website. Please avoid submitting any sensitive data via our site. Our services are business-oriented and our website is not intended for collecting sensitive personal details from the general public.

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

  • Providing and Improving Services: We use your personal information to respond to your inquiries, provide the IT services or information you request, and manage our business relationship with you. For example, if you fill out our contact form seeking IT support or consulting, we will use your contact information to reach out and discuss your needs.
  • Communication: We may use your email or phone number to send important updates or information about our services. If you are a current customer, we might send service-related announcements (such as maintenance notifications or security alerts). With your permission or as allowed by law, we may also send you newsletters or marketing communications about product updates, new services, or industry insights. You can opt-out of marketing emails at any time (see Your Rights and Choices below).
  • Website Functionality and Personalization: Information about how you use our site helps us ensure the website content is presented in the most effective manner. We may use data to personalize your experience, such as remembering your preferences and settings.
  • Analytics and Improvements: We analyze usage data (including through cookies and third-party analytics tools) to understand how our website is used. This helps us troubleshoot issues, optimize site performance, and improve our content and services. For example, we may look at aggregate site traffic, page view patterns, and user navigation to make our site more user-friendly and relevant.
  • Legal Compliance and Protection: We may use your information to comply with applicable laws and regulations, to respond to lawful requests (such as court orders or subpoenas), and to enforce our agreements or protect our rights. For instance, we may retain certain data to meet record-keeping obligations or use your information to investigate and prevent fraud, security issues, or misuse of our services.

We will only use your personal information in ways that are compatible with the purposes for which it was collected or as subsequently authorized by you. If we need to use your information for a new purpose that is not compatible with the original purpose, we will notify you or obtain your consent as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and support our marketing efforts. A cookie is a small text file placed on your device when you visit a site. We use the following types of cookies on our site:

  • Necessary Cookies: These cookies are essential for the website to function properly. They enable core features like security, network management, and accessibility. For example, when you set your cookie preferences or fill out a form, necessary cookies may remember your choices. These cookies are always active because the site cannot function without them.
  • Analytics/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information on metrics such as visitor traffic, pages viewed, and any error messages. We may use third-party analytics services (such as Google Analytics) that set their own cookies to perform these functions. The data collected is typically aggregated and used to improve our website’s performance and design.
  • Functional Cookies: Functional cookies enable enhanced features and personalization, such as remembering you on return visits or supporting live chat, feedback forms, or social sharing features (if present). They ensure a smoother experience but are not strictly necessary for basic site functioning.
  • Advertising/Marketing Cookies: Currently, we do not actively use advertising cookies on our site. In the future, if we engage in marketing or re-targeting campaigns, these cookies would be used to track visitors across websites to display relevant advertisements. We will update this policy and obtain any necessary consents if we introduce advertising cookies.

When you first visit our site, you will see a cookie notice or banner. You have the option to accept all cookies or manage your cookie preferences. With your consent, we will use non-essential cookies (like analytics or functional cookies). If you choose to opt out of certain cookies (via our “Cookie Settings” preference center or your browser settings), you can still use our site, but some features or functionality may be limited or not work as intended.

Most web browsers allow you to control cookies through their settings (e.g., to block or delete cookies). Please note that if you disable cookies entirely, our website may not function properly for you. For more information on how to manage cookies, refer to your browser’s help documentation.

How We Share Your Information

Reliable IT respects your privacy. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share personal data in the following circumstances:

  • With Service Providers and Partners: We may share information with trusted third-party companies that perform services on our behalf. This includes, for example, website hosting providers, IT support, analytics providers, customer relationship management (CRM) software, email marketing platforms, or other vendors who assist us in operating our business and delivering our services to you. These service providers are given access only to the information necessary to perform their functions and are contractually obligated to keep your information confidential and use it solely for the purposes of providing services to Reliable IT.
  • Within Our Corporate Group: Reliable IT is part of a larger corporate family and has affiliated business entities, we may share information with our affiliates for purposes consistent with this Privacy Policy (for example, if we have subsidiaries or partners helping deliver services in different regions). Any such affiliate will uphold similar privacy protections.
  • Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, court order, or regulatory request; (ii) protect and defend the rights or property of Reliable IT, our customers, or others; (iii) prevent or investigate possible wrongdoing in connection with our services or website; or (iv) protect the personal safety of the public or any person. For instance, if required by law enforcement or regulators, we may provide information as needed.
  • Business Transfers: If Reliable IT undergoes a business transaction such as a merger, acquisition, consolidation, restructuring, or sale of some or all assets, your personal information may be transferred as part of that deal. We will ensure any successor entity honors the commitments we have made in this Privacy Policy regarding your personal data. If such a transfer results in a material change in how your information is used, we will give you appropriate notice (and options, if required by law).
  • With Your Consent: In situations where you have explicitly given consent for us to share your information with a third party (for example, if we run a joint webinar or event with a partner and you consent to have your info shared with that partner), we will share according to your direction. You are in control – we will not share in these contexts without your agreement.

Aside from the purposes above, we do not currently share your personal data with third parties. If in the future we intend to share personal information in a way not covered by this policy, we will update our Privacy Policy and notify you as required (for example, by posting a prominent notice on our site or seeking your consent when legally necessary).

We may share aggregated, anonymized information that does not identify you personally (for example, overall website traffic statistics or industry trends) with third parties. This information cannot be linked back to you and is used for business analysis, marketing, or other lawful purposes.

Data Security

We take the security of your personal information seriously. Reliable IT implements industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

  • Encryption: Sensitive data (such as form submissions on our website) may be encrypted in transit using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols. You can verify this by looking for the “https” in our website URL and the padlock icon in your browser address bar when you submit information.
  • Access Controls: We limit access to personal information to those employees, contractors, and service providers who need it to perform their job duties or services. They are required to keep such information confidential.
  • Firewalls and Network Security: Our website hosting and IT infrastructure are protected by firewalls and monitoring systems designed to prevent unauthorized access. We regularly update our systems and apply security patches to address potential vulnerabilities.
  • Organizational Policies: We maintain internal policies and training for our staff on data protection best practices. This ensures that everyone at Reliable IT understands the importance of safeguarding personal data.

While we strive to protect your information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. You share information at your own risk, but we will make every reasonable effort to ensure its safety. In the unfortunate event of a data breach or security incident, we will promptly notify affected individuals and relevant authorities as required by law, and we will take necessary steps to mitigate the impact.

Your Rights and Choices

We believe in giving you control over your personal information. Depending on your location and applicable laws, you may have certain rights and choices regarding the data we hold about you:

  • Access and Update: You have the right to request access to the personal information we have about you. You may also request that we correct or update any inaccuracies. For example, if you have submitted contact information to us and it changes or was entered incorrectly, you can ask us to update it.
  • Deletion (Right to Be Forgotten): You can request that we delete your personal data, subject to certain exceptions. For instance, if you no longer want us to have your contact information on file, you may ask us to remove it. Do note that we might retain certain information as required by law or for legitimate business purposes (e.g., to complete transactions you requested or to comply with legal obligations). If we are unable to delete information you requested (for example, because we must keep it for legal compliance), we will let you know why.
  • Opt-Out of Marketing Communications: If you no longer wish to receive our newsletters or promotional emails, you can opt out at any time. To stop receiving emails, click the “unsubscribe” link at the bottom of any marketing email or contact us at info@reliableit.us with your request. Please note that even if you opt out of marketing messages, we may still send you important administrative or service-related communications (such as notices about your account or service updates) when necessary.
  • Cookies Choices: As described in the Cookies and Tracking Technologies section, you have choices about how cookies are used. You can adjust your cookie preferences on our site or through your browser settings. Additionally, many third-party analytics and advertising services provide their own opt-out mechanisms (for example, Google Analytics offers a browser add-on to opt out of analytics tracking).
  • California Privacy Rights: If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and other state laws. These may include the right to know what personal information we collect, the categories of sources of that information, the business purpose for collection, the categories of third parties with whom we share information, and the specific pieces of personal info we hold about you. You also have the right to request that we delete your personal information and the right to opt out of any “sale” of your personal information (as defined by CCPA). As noted above, we do not sell your personal information. If you are a California resident and would like to exercise any of your state law privacy rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.
  • Other State or International Rights: If you are located in a jurisdiction with specific privacy rights (such as the EU/EEA under the GDPR, or other U.S. states like Colorado, Virginia, etc.), you may have similar rights to access, correct, delete, or restrict the processing of your personal data. We will honor any applicable rights in accordance with the relevant laws. You may contact us to inquire about your rights and how to exercise them.

To Exercise Your Rights: Please contact us at info@reliableit.us with your request. Provide sufficient information for us to verify your identity (for example, your name, the email address you used to contact us, or other details you provided us) and clearly describe your request. We may need to confirm your identity before fulfilling certain requests to ensure that we don’t disclose or delete data to the wrong person. We will respond to legitimate requests within the timeframe required by law (for example, within 30 days for many requests, or as otherwise permitted, with an extension if necessary, which we will communicate to you).

Third-Party Links and Services

Our website may contain links to external websites or integrated third-party services, such as our social media page (e.g., LinkedIn) or references to third-party content. If you follow a link to any external site or engage with third-party services (for example, by clicking “Connect with us on LinkedIn”), please note that these have their own privacy policies and practices. We do not control and are not responsible for the content, privacy practices, or data handling of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Reliable IT through our own website and services.

Additionally, if you choose to share information from our website via social media platforms (for example, by clicking a “share” or “like” button), those actions may be visible to others in your social network and may be collected by the social media platform. Always review the privacy settings and policies of the social platforms you use to understand how they handle your data.

Compliance with U.S. Laws

Reliable IT operates primarily in the United States, and we comply with all applicable U.S. privacy and data protection laws. This includes federal laws and relevant state laws that govern personal information. Examples include:

  • California Privacy Law (CCPA/CPRA): As mentioned, if applicable, we uphold the privacy rights of California residents. We have processes to respond to verified requests to exercise rights under those laws. We do not sell personal information as defined under these laws.
  • CAN-SPAM Act: When we send commercial emails, we abide by the CAN-SPAM Act by not sending misleading subject lines, identifying the messages as advertisements when applicable, including our physical or mailing address in the email, and honoring opt-out requests promptly.
  • Children’s Online Privacy Protection Act (COPPA): Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children. (See Children’s Privacy below.)
  • Other Laws: If we engage in activities subject to specific regulations (for example, credit card processing is subject to PCI-DSS standards; healthcare-related services might involve HIPAA compliance if we handle protected health information on behalf of clients), we comply with those requirements. Note, however, that any such specialized data handling is typically governed by separate agreements and not through this public website.

If you have any questions about our legal compliance or need further information regarding how we handle data under a specific law, please contact us and we will be happy to assist.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly solicit or collect personal information from children under 13 years old. If you are under 13, please do not use our site or send us any personal information.

Parents or guardians: if you become aware that your child under 13 has provided us with personal information without your consent, please contact us immediately at info@reliableit.us. We will promptly remove the information and terminate any account that a child under 13 may have created with us (if applicable). For minors aged 13 to 18, we advise that they use our site only with parental consent and supervision, as appropriate.

By using this site, you represent that you are at least 13 years of age. If you are between 13 and 18, you affirm that you are using the site under the supervision of a parent or legal guardian who agrees to this Privacy Policy on your behalf.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this policy. If changes are significant, we may provide a more prominent notice (such as a banner on our website or an email notification, if appropriate).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications to this policy will signify your acceptance of the changes. If you do not agree to any updated terms, you should stop using the site and contact us if you’d like to remove your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:

Reliable IT
Email: info@reliableit.us
Phone: (954) 762-7036

We will respond to your inquiries as promptly as possible. Your privacy is important to us, and we are committed to resolving any issues to your satisfaction.