Keeping Diverse Systems In Sync

Our Client

Clarus Eye Centre’s clinics around Olympia, Washington, see 350 patients every day, so CEO Buffy Howard can’t afford to have downtime due to IT issues. When she felt their local IT provider wasn’t taking care of them, she turned to Reliable.

The Challenge

Eye clinics rely on an interconnected array of systems, networks, and specialty ophthalmic equipment to deliver timely patient care. A problem with any component could bring care to a halt. 

Clarus needed a managed IT service provider that could handle everything from the mundane (such as the WiFi going down) to the arcane (like keeping their Heidelberg Engineering ophthalmic diagnostic machines talking to the rest of their systems). But when Howard joined the company two years ago, she found a mess of an IT situation and getting their current provider to respond was “like pulling teeth.” 

After Reliable was recommended to her and she reached out, Howard was expecting a spiel. What she got instead was an in-person presentation at a board meeting that won her trust.

The Solution

With more than 25 years in IT service and extensive experience with proprietary medical systems, Reliable took a holistic approach to Clarus’ technology management. 

“From the little stuff to the big stuff, from the WiFi to switching practice management systems, I can give it to them and they will take care of it,” says Howard. “As the CEO, this is giant.”

And Reliable starts addressing problems before she’s even aware of them.

“We had a major hacking issue one day, and Reliable was on my phone before I’d gotten out of the car in the parking lot,” says Howard. “They said, ‘Here’s what we’re doing, just let us handle it.’”

Our Shared Success

By integrating diverse systems into a smoothly functioning whole, Reliable has taken IT worries away from Clarus so its 120 employees can focus on their patients. 

“There are no barriers or delays for me providing care to the community because of IT problems,” says Howard. “Reliable is handling it.”

Learn More

With Reliable, you don’t have to think about IT. To learn how we can help you, schedule a free consultation today.